Scaling a Homecare Business with Lifted

Gavin Preston, from Right at Home Preston & South Liverpool, faced a significant challenge in expanding his homecare business. Gavin was regularly turning away care packages due to a number of unreliable, qualified staff. "I had no knowledge of how to go about Sponsored Recruitment, nor did I have the bandwidth to learn," he shared. As demand increased, particularly from the NHS, he knew he needed a fast, sustainable solution to address staffing shortages and provide the right care for his clients.‍

‍Using Lifted's Concierge Service

‍Lifted stepped in to provide a tailored recruitment solution, with a focus on finding carers who matched Right at Home’s specific needs, such as geography, driving ability, and cultural fit. Gavin was drawn to Lifted’s "concierge service," where the team, led by Jenna, actively shortlists candidates based on the business’s precise requirements. “They really invest in understanding our business, which has helped new recruits integrate quickly,” Gavin noted. Additionally, Lifted’s ongoing support with relocation logistics has made it easier for Sponsored Carers to get to work faster, without the stress of finding accommodation.

‍Scaling the business with High-Calibre Carers‍

Thanks to Lifted, Gavin was able to resolve one of his biggest frustrations—finding reliable carers with a strong work ethic and willingness to meet client needs. With Lifted’s help, he now has access to a "high calibre of candidates" with excellent language and care skills, allowing him to meet increasing demand. As a direct result of this partnership, the South Liverpool team was able to expand, and Gavin successfully doubled the size of his Preston business, particularly by improving availability for early morning and evening shifts. Reflecting on the impact, Gavin concluded, "We could not have scaled without the reliability of the Sponsored workforce through Lifted." He also emphasized that partnering with Lifted has allowed his business to make a bigger difference by delivering more reliable, high-quality care.